Southwest may just be my favorite airline. Which surprises me, since
the kind of travel I enjoy is just the kind they don't do:
international, in Business or First Class. But there's more to travel
than comfortable seats and actual food.
On Tuesday, while enroute to a customer across the bay, I got a call
from another customer in Seattle. A miscommunication had delayed a
visit, so as soon as I got home that evening I booked a ticket for
Thursday (yesterday as I type this), returning Friday night. The next
day, before heading to San Francisco for yet another customer meeting,
I got on Southwest's website, intending to print my boarding pass.
Imagine my surprise when it showed only my return from Seattle, not my
outbound flight. After a couple of minutes of panic, I realized I'd
booked the wrong days: out Wednesday and returning Thursday instead of
Thursday, Friday. My incorrect outbound flight had already left,
which on another airline would have meant the forfeit of most if not
all of the price.
But not Southwest. First I rescheduled the return to Friday. Then I
booked a new outbound flight, which was exactly the same price as my
original, and which I was able to pay for with the credit they'd
issued for the flight I missed. So within another couple of minutes I
had the correct flights, at a net increase in cost of zero.
And this is why I love Southwest: when things change, or when I screw
up royally, they don't use it as an opportunity to shake me until my
pockets are empty.
Now about those international flights...