There's a song we sing at Passover (well, we used to sing; I haven't
been to a Passover seder in years) called "Dayenu". It translates to
"It would have been enough", and recounts all the things God did for
the Israelites in their trials in and then escape from Yul Brynner in
The Ten Commandments. The point of the song being, if God'd done just
this much and no more, it would have been enough. But he didn't,
which leads to the next verse.
I mention this because it came to mind as I thought of all my troubles
during this week's business trip to that flower of the Midwest, Cedar
Rapids, Iowa. Going to Iowa in winter might strike you as the height
of lunacy. Yeah, me too. But it's not like it was my idea.
So what went wrong, but could have been a lot worse? Well, it started
when I booked my flight a few days earlier. The only seat choices on
the long outbound from San Francisco to St. Louis were middle seats.
So I decided not to select a seat. After all, how much worse could it
get? (Foolish question. The answer: a middle seat in the rear of the
plane and a connection time measured in small numbers of minutes. Do
the math.) Anyway, that meant that when I got to the airport, I had
to get in line to try to get a seat assignment. Along with crowds of
other people, most of whom were trying to make alternate flight
arrangements due to delays, missed (or soon to be missed) connections
or outright cancellations. Thanks to my AAdvantage Gold status on
American, I got to use the First Class line. It took just 45 minutes
to get to an agent, compared to over two hours for people in the
regular line. But no joy; they still couldn't assign me a seat. So
off I went through security and over to the gate, where I discovered
my flight was delayed.
Eventually we were boarded. And had to wait; it seems our real flight
crew was late arriving from another flight. But we took off, made
okay time and got to St. Louis a few minutes before my Cedar Rapids
flight was scheduled to leave. But not to worry, I thought; given the
choice of holding the last flight of the night or paying for a hotel
for me (and, I assumed, others), American would hold the flight.
Which they did. An hour later I was in Cedar Rapids. And discovered
that my bag wasn't.
But it could have been worse. Fortunately, I had a change of clothes
in my carryon. And I begged the American rep for a toiletry kit to
replace the one in my checked bag, may the UK terrorist plotters rot
in hell. So I was covered for the moment, and if it took longer than
a day for my bag to be found and delivered, I could use the hotel
laundry and/or buy an extra outfit or two.
I was awakened at 6:45 the next morning by my phone. Turns out my
customer contact had developed a bad cold and wouldn't be available to
work with me. I was informed there was no one there to replace him,
which meant cooling my heels for the day. Oh, and the hotel's
Internet access, which wasn't working when I arrived, still wasn't
working. Which caused a panic among my cohorts at
The ScapeCast, who needed me
to record and upload a couple of pieces for the next episode of our
podcast, but hadn't gotten the text to me before I left home. All of
which meant a pretty boring and useless day. But, as I said, it could
have been worse. I had a change of clothes, the hotel had power
(which had been out all over town the day before I arrived and was
still out for thousands of people in the area) and I had an iPod full
of entertainment. And both the hotel WiFi and my errant bag arrived
that day. Things were looking up.
I'll spare you the details of the work part of the trip, in part
because my employer wouldn't appreciate having their business
discussed in this forum. So let's jump to the day of my return
flight. I woke up, got ready and then examined the bill the hotel had
slid under my door. Problem. Turns out I'd prepaid the room on
Orbitz, but they'd charged me anyway. So I had a nice conversation
with the desk clerk, who had no record of the Orbitz prepay.
Fortunately, I was able to use the hotel WiFi to show her both my
reservation email and the credit card charge. Unfortunately, she
didn't have the authority to make the correction. Her manager, who
did, wasn't due in for another hour or two. Fortunately, I was able
to print both documents to PDF files and put them on a flash drive, so
she could print them as evidence. And, from the call I received
later, it was sorted out.
After a quick breakfast and a fuel stop for the car, I got to
Eastern Iowa Airport more than two hours early. I turned in my car
and got in line for the counter just seconds before an agent put a
Cancelled sign next to my flight. Fortunately, there was a flight an
hour and change earlier that: a) had room; and b) was delayed to just
about when mine was supposed to leave. So while I waited, I decided
to tackle another credit card problem I'd noticed when I was looking
for the hotel charge. It seemed my last cell phone bill was about
double what it should have been, the result of three strange looking
charges that date back to my trip to southeastern Arizona in January.
I got on the phone with Cingular, discovered that they were three six
minute calls to Malaysia, swore that I've never called Malaysia in my
life, and have never made an international call from my cell, and had
the charges reversed. Then I waited. And waited. And eventually we
boarded. And rolled over to the runway. And waited. And waited.
Finally we got clearance to head for Chicago. Where I discovered that
my SFO-bound flight was about as far as you can get in the American
terminal area (G12 to K18, in case you were curious). Checking
another monitor along the way, I noticed what I'd missed: an hour and
a half delay. So I took the time to get on the phone with American to
find out why my upgrade request didn't show up on their system (no
joy, although I later learned that making the request isn't enough;
you have to renew the request at the gate to prove you really, really
meant it - and no, I didn't get the upgrade) and then headed back to
the gate to see if there was an agent to talk to. Only to discover
that we'd changed gates; K18 had become H6. (Which isn't as bad as
going back to G concourse.) So I went in search of some lunch, since
they don't feed you on flights any more, had a really mediocre burrito
(Mexican food in the Midwest? Always a bad idea) and sat down to wait
for the flight.
Eventually we boarded, where I found myself next to a young mother and
her eight month old offspring. Which turned out not to be a problem
at all; said child was playful and happy for most of the flight, and
even pretty quiet when she got cranky. So aside from being trapped in
a little tin can for five hours (the wait for the runway was the usual
O'Hare in bad weather experience), it wasn't awful.
And that was mostly it. I got off the plane, got my bag pretty
quickly, got a shuttle to the garage that had my car and drove home.
And it only took fourteen hours door to door. As I say, it could have
been worse.